What is the fastest way to get a response / resolve an issue? I originally submitted a ticket for not receiving a gift card I purchased by withdrawing my earning on December 5th, until today I have received neither a response or a gift card.
Two days ago I decided to try again( bad idea) purchasing a different card for a different amount and the same thing happened.
I still have not received either of my gift cards but my funds have been withdrawn (a total of $150.00)
This is quite frustrating!
Anybody know how I can get a quick response to either send the gift card or refund the funds to my account?
A ticket is the only way and that can take up to a week or more since people put in tickets for every little thing. You cashed out your earnings for a gift card where it says cash out(check your spam email) or you bought a gift card used to be called pay with ibotta with your earnings (go to account scroll to gift cards click it the ones you bought will be listed)?
@CFA0809 u r not alone. Here’s a link to an ongoing discussion that might help explain your difficulty.
Hello Dana, yes I cashed out my earning for 2 different gift cards for different amounts on 2 different dates. I have checked my spam/ junk box several times a day since the first day and have used the "resend gift card" option several times and still nothing.
@CFA0809 The plot thickens. Here’s an additional link to a continuation of the ongoing discussion I referenced above.
Just thought I'd give an update to my original post...
I finally received a response from customer care! They re-sent my gift cards - 1 was for Amazon, and thankfully was NOT part of the fraudulent codes (I've already redeem it!)
I have not used the second card but I'm hopeful that it will work just like the Amazon one!
Thanks everyone for replying to my first post!