Return an extra item at Walmart that not getting credited

[kiennc2008]

Hi I bought 2x of the Colgate Max Fresh 3 pack ($5 credit each) at Walmart along with 2x Colgate Cavity Protection 3 pack ($3 each) thinking they have 5x redemption. It turned out the 5x redemption was for the Colgate Cavity Protection, so I only got credited for one of the Colgate Max Fresh. I return the extra one and it seemed Ibotta took away the $5 credit when I checked my balance again just now.

I put in a ticket offering the original receipt and the return receipt, but it's gonna take some time. I wonder if this would put my account at risk though.

[Welshcar]

Seems it doesn’t take much to trigger an account lock lately. 

[SoCalHal]

@kiennc2008 From what I’ve read, returning even one item can cause you to forfeit all of the credits you received on that receipt. 

[kiennc2008]

@SoCalHal I still got the credit for other items (Chobani products as well as 2x Colgate Cavity Protection packs). I hope the customer service rep is smart enough to see through the receipt and understand the issue. 

[Rickibotta]

@kiennc2008 

Your account should be good.

If you are clear and concise with the ticket details, it helps a great deal.  Such as

I am owed $1.  I purchased two widgets, and there was an ibotta offer of $1 (limit 1).  I returned one widget and you reversed the $1 credit.  Please give me the $1 credit back for the widget I still have.

[Icequeen813]

@Rickibotta  Duh What’s a widget?... Lol 

[mmoore01]

I returned something back to Walmart that I had submitted to Ibotta with other rebate items.  Ibotta reversed only the item I returned.

I can't say if this is true for other merchants.

[Rickibotta]

@mmoore01 

OP situation was different.   

OP bought two of something with an ibotta limit of 1, and returned one of them since there was a limit1.  As you and I can both surmise, ibotta's coding likely does not account for this situation due to the complexities involved.   Therefore, ibotta reversed when one of the two was reversed.   I am sure they will return the money if explained properly.