After noticing the issue, I recall submitting one or two tickets in the past for different offers, with before and after screenshots, after going ahead an submitting through the app for credit. I no longer have those emails, but Ibotta support should.
For me, always at Wal-Mart, early Friday mornings, within minutes of scanning the item to verify eligibility. By the time I would check out, the offer would be gone. Always on Android 8.1. Recently upgraded to Android 11. Since then, no problems. Hmmm. Maybe outdated Android phones?
This happened to me again today
- Which store?
- Roughly when did you see this happen?
April 1, 2021 shortly before 4pm EDT
- If you're using an Android or iPhone
iPhone Xs, fully updated - was on Target WiFi
- What was the offer?
Ithaca Hummus - pic attached - offer was available after I left the store
I attempted to redeem Walgreens offer for Bai Boost drink 04/05/2021 at approximately 1100 Central time. During this transaction I also purchased two regular Bai drinks in addition to the one Bai Boost drink. The offer was in my Walgreens shopping gallery prior to scanning the store receipt. I received credit for the two regular Bai drinks and nothing for the Bai boost drink.
I have already submitted at trouble ticket for this occurrence and just wanted to pass this information onto you as it is similar to previous threads.
Just my opinion on this matter. I stay off the in store WiFi. Walmart and Target have been mentioned on other internet sources as having blocked and /or otherwise manipulating / restricting your search capabilities and results. I have never had a problem with an offer disappearing while in store while running Ibotta through my cellular data. Occasionally phone will lock up when trying to scan items or search but I clear my cache, power it off for 30 sec and turn back on. Generally works fine at that point. Hopes this at least helps some folks.