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Support Not Helping

orhowell
Rewards Hunter

I have reached out to support three different times, for the last three days and have received no help. Is there another avenue to seek help besides through an online ticket? 

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2 Replies

Re: Support Not Helping

mamaX
Saver

Unfortunately no. Be patient they have a lot of tickets right now and could be over 7 days for a response. 

Staying Kinder
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Re: Support Not Helping

Dana
Deal Expert

They get 1000s of tickets a day since people put them in for every little thing. It's stated in a pinned post in the deals forum click deals forum upper right corner of this community stating that they  know about the long ticket times. If you keep putting in tickets you go to the bottom of the list and wait longer. You can also go on the ibotta facebook page and send them a message.

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