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Thanksgiving Deal

lisybcarta
Rewards Hunter

Hi Guys....

I'm new to this iBotta app and need to know how I can communicate an issue.  There isn't a customer service #, which is so strange to me. 

Anyway,  I purchased the items on the Thanksgiving deal and not all of the rebates were processed.  It only gave me credit for 3 items. The TURKEY didn't even get a rebate. Sad face. 

If anyone can help, I'd appreciate it.  Ty

 

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Re: Thanksgiving Deal

mmoore01
Rewards Whiz

You will have to submit a request.  Go to Account in the Ibotta app and then select Help.

Be sure to attach your receipt and any screenshots you have.  Due to the high volume, it is taking a week to get a response.  Please don't submit multiple requests, this can put you back down on the list.

Some people have experienced faster turnaround on the Ibotta Facebook page.

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Solved! Go to solution

Re: Thanksgiving Deal

mmoore01
Rewards Whiz

You will have to submit a request.  Go to Account in the Ibotta app and then select Help.

Be sure to attach your receipt and any screenshots you have.  Due to the high volume, it is taking a week to get a response.  Please don't submit multiple requests, this can put you back down on the list.

Some people have experienced faster turnaround on the Ibotta Facebook page.

Solved! Go to solution

Re: Thanksgiving Deal

lisybcarta
Rewards Hunter

Thank you so much!