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Thanksgiving Deal

lisybcarta
Rewards Hunter

Hi Guys....

I'm new to this iBotta app and need to know how I can communicate an issue.  There isn't a customer service #, which is so strange to me. 

Anyway,  I purchased the items on the Thanksgiving deal and not all of the rebates were processed.  It only gave me credit for 3 items. The TURKEY didn't even get a rebate. Sad face. 

If anyone can help, I'd appreciate it.  Ty

 

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Re: Thanksgiving Deal

mmoore01
Rewards Whiz

You will have to submit a request.  Go to Account in the Ibotta app and then select Help.

Be sure to attach your receipt and any screenshots you have.  Due to the high volume, it is taking a week to get a response.  Please don't submit multiple requests, this can put you back down on the list.

Some people have experienced faster turnaround on the Ibotta Facebook page.

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Solved! Go to solution

Re: Thanksgiving Deal

mmoore01
Rewards Whiz

You will have to submit a request.  Go to Account in the Ibotta app and then select Help.

Be sure to attach your receipt and any screenshots you have.  Due to the high volume, it is taking a week to get a response.  Please don't submit multiple requests, this can put you back down on the list.

Some people have experienced faster turnaround on the Ibotta Facebook page.

View solution in original post

Solved! Go to solution

Re: Thanksgiving Deal

lisybcarta
Rewards Hunter

Thank you so much!