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Re: The Ibotta Care team is working to resolve any issues you have!

Nsomer2001
Shopper

This app won't let me submit Target receipts unless I link to my Target account. When I try to link the accounts I get a message saying "Unable to link your Target account." App is useless!!!

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Re: The Ibotta Care team is working to resolve any issues you have!

Glammy
Moderator
Moderator

@ScottyS @Did you see this?  What a mess! Can you help? 
Thanks in advance!

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Re: The Ibotta Care team is working to resolve any issues you have!

Kaileena
Rewards Hunter

I am having the same issue. I bought the family size potato’s for the thanksgiving deal. I scanned the barcode to make sure it was the correct one, and bought two. When I got home to scan it disappeared. Very upset by this. 

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Re: The Ibotta Care team is working to resolve any issues you have!

Rickibotta
Deal Master

START A NEW THREAD IF YOU ARE SEEKING HELP!!!  This thread is not monitored by ibotta.

START A NEW THREAD IF YOU ARE SEEKING HELP!!!  This thread is not monitored by ibotta.

START A NEW THREAD IF YOU ARE SEEKING HELP!!!  This thread is not monitored by ibotta.

 

@ScottyS  created this message as a PSA to let everyone know of the backlog of tickets.

 

This is a user forum.  There are a few mods, but ibotta customer service workers do not dwell within.   If you are seeking advice, most answers will end in 'open a ticket', but sometimes fellow users can offer suggestions or advice. 

  1. If you need help, you need to start a new conversation in the DEALS FORUM.
  2. Be as detailed as you can in your SUBJECT. 
  3. If you just say 'HELP' many people won't even open it.  If you give a more meaningful SUBJECT such as 'Trouble Linking Walmart and Ibotta' <or> 'Problem Redeeming Multiples of Same Item', then it will likely get more traction.
  4. Take the time to explain in detail what you have done and what error message, if any, you received.   If you just say, "I did everything and it didn't work", many also won't respond.   It will take them 10 or 15 sentences just to ask you several questions to hopefully guess what is going on.  (So if it is a problem with a particular store, mention in your conversation what store it is with, whether or not you are linked or unlinked, did you load the items before you shopped, did you submit a receipt, when was it, what has happened since, etc etc.) 

You may get help if you post here, but you will have much better luck if you start a new conversation.

"about me: Suburbs of Indianapolis Indiana. Favorite stores: Kroger & Meijer"

Re: The Ibotta Care team is working to resolve any issues you have!

SweetT
Deal Sharer

Thank you for letting us know about the delay.  Could you please ask that we get more than a form letter response? Especially when you respond NO my issue is not settled.  My account should have been credited and I shouldn't have lost my bonus money. Thank you again for all your help. 

Re: The Ibotta Care team is working to resolve any issues you have!

Pupmom
Shopper

@Glammy  Thank you!  I submitted a ticket for missing credit, but I know it will take weeks to get resolved.  I just tried submitting my receipt again for the item that was not credited.  Fingers crossed that this works.  

Re: The Ibotta Care team is working to resolve any issues you have!

Pupmom
Shopper

@Glammy  It worked!!!  My credit for the missing item came through within 5 minutes by resubmitting my receipt.  I never knew I could do that.  Thanks so much!

Re: The Ibotta Care team is working to resolve any issues you have!

Glammy
Moderator
Moderator

@Pupmom 

You are very welcomed. I am so happy that this worked for you. Happy Holidays. 

Re: The Ibotta Care team is working to resolve any issues you have!

Sguti008
Rewards Hunter

How did you solve your issue? I don’t even know how to create a ticket? 

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Re: The Ibotta Care team is working to resolve any issues you have!

pmosersews
Rewards Hunter

Interestingly enough, I just got an email from Ibotta stating they were sorry but I couldn't be added to the community because my user name was not in the database.  Clearly I am already here and have been for a few weeks.  Not really sure where to reach out to since it is a no reply address, but going to assume it was sent in error.  Justin case you want to look into that.

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