No one can help you help you here we do not work for ibotta. If you keep putting in tickets you go to the bottom of the list and have to wait longer. Since everyone puts in tickets for every little thing you can wait a week or more for a response. You can also go on the ibotta facebook page and send a message it's quicker. Have you tried looking for an update uninstall reinstall shut phone off on wifi on off clear cookies cache? Those are the normal fixes posted when people have problems
