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All services restored

LaraL
Rewards Whiz

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Hey Folks,

The server that powers Ibotta is currently down, causing outages in the app, website, and browser extension. We are working hard to get things back to running smoothly again. We apologize for the inconvenience.

If you are experiencing technical issues with Ibotta, you can check this thread for status updates.


Update from our server: They have identified the root cause of the issue and are starting to see some signs of improvement. As of now they do not have an estimated time for full recovery.

Update 4:24pm: We're continuing to monitor the status of AWS servers. Check back in the morning for more info as our teams receive it.

Update 9:00am: All services are restored.


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Re: Ibotta server outage

LaraL
Rewards Whiz

This issue has been resolved. All services should be restored.

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173 Replies
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Re: Server outage

DanyelN
Skilled Saver

@LaraL thanks for letting us know, I just tried to log into the browser extension and was trying to figure out if it was a me problem or not.

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Re: Server outage

Lakelady126
Saver

Thank you for keeping us updated @LaraL. I thought someone funny was going on when I wanted to use my earnings to buy a gift card and it said it wasn’t available right now. I panicked a little hoping my account wasn’t locked by the bot!

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Re: Server outage

LaraL
Rewards Whiz

@Lakelady126 just checked and your account is definitely not locked, it seems to be related to the outage.

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Home page didn’t show up

Vine
Rewards Hunter

My homepage said we are having trouble connecting. There was a problem getting my information please try again later。

How to fix it

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Re: Home page didn’t show up

LaraL
Rewards Whiz

Hi @Vine,

Sounds like what you're experiencing is related to the server outage we're currently seeing. We'll post updates here shortly so hang tight while we work to get this resolved.

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Re: Ibotta server outage

Dean
Moderator
Moderator

I read that Amazon was down along with other sites. Problem with Amazon Web Services cloud servers.

https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage

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Re: Ibotta server outage

Joblingm
Rewards Hunter

is the fact that i get the the message when trying to check king soopers and get told this retailer isn't in the app right now relsted to this outage?

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Re: Ibotta server outage

LaraL
Rewards Whiz

@Joblingm most likely, yes.

Seems AWS (the server we use) is aware of the issue and working on a resolution, so hopefully we'll be seeing everything back up here soon.

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Re: Ibotta server outage

Saipan
Super Saver

It is something pretty big