H-E-B Connection issues

[KristianeWR]

As of 3/8, we’re experiencing issues receiving purchases from H-E-B Online and working to get this issue fixed.

In the meantime, you can still upload your in-store receipts to keep earning cash back at H-E-B. 

If you are missing cash back for an H-E-B online grocery purchase you already made through the Ibotta app, please contact Ibotta Care

[Kperment]

So, I have had the same problem on two separate pick up orders this week.  Not only was I instructed to provide pdf screenshots of each but was required to send a lengthy email response including information clearly shown on the screenshots as well as a summary of each item I purchased and the offer details. 

Just received  another email asking me to take pictures of each items front as well as barcodes.  I have 16 items redeemed!!

This is frankly excessive.