Walmart Receipt Scanning Errors

[ShelbyS]

We have identified an issue causing Walmart receipts to not properly scan and may require multiple scans before a successful upload. To continue earning cash back at Walmart, please continue scanning your printed in-store receipt until it processes. If you are still unable to scan successfully after multiple attempts, you can submit a ticket through Carlotta, our automated chatbot.

Our team is working to have a fix in place as soon as possible. Thank you for your patience while we work to resolve this issue.

[ct]

Thank you for finally working on this issue!

[cjrmen12]

Thank you for working on this!

[mmoore01]

Glad you are working on this.  FYI, it is still not fixed.

I tried to scan my Walmart receipt with Rayovac batteries for the $.50 rebate.  The Ibotta app found the item on my receipt and said I would get $.50 back.  I submitted it to Ibotta and almost immediately it says nothing was found.  I tried again, the app found the batteries and I submitted it.  It came back and said nothing was found again.

I then selected the entry for the latest transaction and pressed Contact Ibotta Care at the bottom of the screen.  I typed in what happened and sent in the request.  Hopefully, it will be resolved within the next couple of days.

[ct]

@mmoore01 usually I try somewhere between 5 to 10 times and eventually it works. But yeah, it's tedious

[Roxiesmom]

I just uploaded for the 7th time, still not working.

[Roxiesmom]

It's working 😁

[Kristymm21]

This is a issue going on for months now and instead of improving its getting worse.. At first it was resubmitting 2-3 times then it was 7-8. The last time it took me an hour and 14 attempts in resubmitting the receipt before it was accepted that is unacceptable. I haven't attempted any bonuses in weeks because it doesn't want to go thru anymore. This didn't start until months ago when I received the message about older phones will not be compatible with ibotta. I bought a new phone because i didn't want to lose using ibotta but I am still losing ibotta because of this. the issue has to be somewhere there when they changed it. Please fix this issue soon.

[Charlie65]

I Re scanned My Walmart receipt its says: Receipt already submitted....

[Charlie65]

Yes I havent gotten any money back on my last 2 receipts from Walmart this last one I should of gotten 8 bucks back its says 0