I scanned item (bar code) and it was accepted but then I received an email stating:
Can you please credit me the $3.00.
Welcome to the Ibotta Community. We are users like you, so we can't fix your problem.
You need to open a Request. In the Ibotta app, go to Account, then select Help. At the top of the page is Submit a Request.
Be sure to include a copy of your receipt and a picture of your purchase that you did not get credit for. Also take a picture of the UPC.
Ibotta should be able to give you credit for your purchase, if the item does match the Ibotta offer. Please note that it can take 2-3 days to get a response.
Hi there! I'm sorry for the frustration you're experiencing. It sounds like the product numbers used by the retailer may not match what we currently have in our system. Not to worry though, this is definitely something that our Care Team can assist you with. Please create a ticket from within your app or by visiting help.ibotta.com. Be sure that you include a picture of your product and the barcode. It'll take them a couple of days to get back to you, but they will be able to either provide credit for clarification. Thanks!