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Can't withdraw earnings


I have been actively using Ibotta for a few months now. I was saving my earnings to purchase gift cards, I finally tried to withdraw my earnings to get an Amazon gift card and I got an error message. I submitted a ticket, and I did receive a response saying my account was locked due to suspicious activity? I responded by explaining how I shop and summit my receipts which is how I imagine everyone else does it. I shop, look for rebates, scan my receipt and submit it. Ibotta reviews my receipt and then awards the rebate. I have a little over $250 and can't access any of it. At this point I'm not just frustrated I'm also disappointed. Seems odd that I would get the rebate added with no problem until I tried to withdraw and now all of a sudden there is suspicious activity. I have not received any more information from Ibotta in nearly a week now.