How long have you been using Ibotta? Is this your first-ever attempt to withdraw? If you are a newbie, there is a waiting period for your first withdraw (2-3 days from the time you signed up). If you are not a newbie and if you don't receive CS help from your ticket, I suggest you sign up on this megathread: Account lockout megathread - Ibotta Saver Community
Cheering for quick resolution!
I had an issue withdrawing my earning to my checking account.
For several attempts I kept receiving an error message stating system could not find my information.
I cleared the Ibotta app cache and tried withdrawing my earnings and all worked well for me.. not sure of your particular issue so if you have not cleared your cache you might want to give it a try.
It may take up to a week for the care team to get back to you. If you are not getting anywhere after a few back and forths with them, you can reach out to Lara, our community manager. She is on vacation right now. I have been thru this myself, and understand it can be frustrating, but ibotta always seems to come thru if warranted.