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Re: Chewy credit reversed!!!

Roxiesmom
Deal Sharer
‎10-04-2021 06:54 PM

 You know I'm the type of person who always notifies Ibotta when I get credit for something I didn't purchase...not sure if I'm still that person....

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Re: Chewy credit reversed!!!

Roxiesmom
Deal Sharer
‎10-04-2021 11:52 PM

I'm sorry but this makes no sense to me.

1) it was reversed because"I cancelled the order" I proved I didn't. This is what triggered this problem. My proof should have ended this. But it didn't.

2) then I'm told it was reversed because"I used a coupon or promo code" I didn't.

3) now you tell me it was reversed because it was a pharmacy purchase?!?!

I find this troubling. 

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Re: Chewy credit reversed!!!

LaraL
Community Manager Community Manager
Community Manager
‎10-05-2021 09:56 AM

The redemption went through when you submitted because that's how our automated processes work sometimes with affiliate sites like Chewy. The reversal happened because it was wrongfully credited according to the terms of the offer.

I'm not sure about the coupon or promo code piece, I'm only relaying the information I've been given.

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