Chewy credit reversed!!!

[Roxiesmom]

Well well well her we go again.....

My Chewy credit was reversed because they said my order was cancelled. 

It wasn't and I provided proof.

So now they say I used a promo code or discount....I didn't!!!

The reversal was for $8! 

I proved that I paid and received the order now it feels like they are looking for a reason to keep my rebate money from me!

Really?!?!?

[LaraL]

Chewy said that or we (Ibotta) did?

[Roxiesmom]

Ibotta has now said that I used a coupon or promo. I didn't. 

Originally Ibotta said my order was cancelled by Chewy. I proved that was an error.

Now Ibotta days that I used a coupon or promo code. This is the new tact to keep my rebate reversed. This was never the original reason to reverse my $8 rebate credit.

So,

1) I proved that my Chewy order was not cancelled and that I paid for and received it. Ibotta should recredit my rebate. But no....

2) Now Ibotta has decided that I used a coupon or promo code to keep from giving my rebate credit back. There was no coupon on promo code.

[LaraL]

What's the date of the transaction and what was the total?

[Roxiesmom]

Attached is the transaction.

The money was in my account for over a month.

I also have a screenshot of the rebate credit in my notification list.

I'm sorry but this is ridiculous.

[LaraL]

Looking into it, @Roxiesmom. The work day is basically over but I'll check in again tomorrow, does that work?

[LaraL]

@Roxiesmom so I heard back, here's what they said:

"The item they purchased, a pharmacy product, wasn't eligible for commission/cash back. The exclusion was listed in the offer details."

So apparently that's why it was reversed, I'm sorry 😞

[Roxiesmom]

Yes thank you so much. I added a picture of the Chewy credit from my notifications.

[Roxiesmom]

So why did it go through.

[Roxiesmom]

Somebody needs to get things staight there! 

Yes I'm extremely angry!!!!!!!!!!!!!!!!!!!!!!!!!!