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Emails

Allidelisle
Rewards Hunter

I cannot receive emails from Ibotta or confirm my email. I logged out of my account and it wont let me log back in. Says wrong email and password and when I try to reset it I am not receiving the emails.

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11 Replies

Re: Emails

Allidelisle
Rewards Hunter

@LaraL 

Can you please help?

 

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Re: Emails

Francoise
Rewards Guide

@Allidelisle Have you checked your spam folder?

Re: Emails

LaraL
Community Manager Community Manager
Community Manager

@Allidelisle honestly your best bet is to send a ticket to our support team so they can manually reset the password for you. Tickets can be submitted from here: https://help.ibotta.com/hc/en-us

Re: Emails

Allidelisle
Rewards Hunter

It is making me sign in to submit a ticket, but I cannot sign in!!

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Re: Emails

LaraL
Community Manager Community Manager
Community Manager

Can you check your spam folder and make sure you don't have emails from ibotta.com blocked?

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Re: Emails

Allidelisle
Rewards Hunter

Yes I did, no emails at all from Ibotta and I made sure that my email is correct

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Re: Emails

Allidelisle
Rewards Hunter

I do not have any emails in the spam and they are not blocked!

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Re: Emails

LaraL
Community Manager Community Manager
Community Manager

Ok so I asked the Care team and you can send them an email requesting help with getting your accounts sorted: accountsupport@ibotta.com

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Re: Emails

Allidelisle
Rewards Hunter

Ok thank you, do you know about how long this could take for them to respond?

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