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Rewards Hunter

So far this has happened twice. I go to purchase a gift card and I get an ERROR that says something like “you’re transaction wasn’t complete” pop up. 
The 1st time it happened, I went right ahead and repurchased it. Well, it DID go through & now I have an extra gift card to Chili’s. The 2nd time, I was a Cold Stone Creamery. I got the pop up & instead of repurchasing right away, I clicked on the tab of previous gift cards for Cold Stone Creamery, the gift card wasn’t there. So I went ahead and repurchased it. I looked again after completely the transaction and there are AGAIN 2 gift cards!
why do I keep getting an error yet it really is going through? I would love a refund of my 2 extra Gift cards.  

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