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Hacked account

Heli
Rewards Hunter

when I checked my emails this morning I had a transfer email from Ibotta saying my money was transferred to my account  at 4:49am however I had not transferred my money, so up on checking my account I realized it was not there so I checked the email and Ibotta and realized it was transferred to a bank called MOS ( Not my bank). Has this happened to anyone else? Can Ibotta stop this payment and reverse it back to me? Ugh 😣 this leaves me feeling robbed and uncomfortable.

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4 Replies

Re: Hacked account

SaverGirl67
Moderator
Moderator

@Heli   I’ve never heard of this happening - but tagging @LaraL to see what can be done. Hope it is resolved quickly for you. 

Re: Hacked account

Heli
Rewards Hunter

I been a Ibotta member since many years and never thought this was possible. I’m so shocked. 

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Re: Hacked account

Heli
Rewards Hunter

my money was transferred to MOS bank (not my bank) 

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Re: Hacked account

LaraL
Rewards Whiz

Hi @Heli,

I just asked the Care team about this. I might check in with you here via messages if we need additional info. I'll let you know what I hear back.

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