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Having issues linking.

Donna528
Rewards Hunter

When I go to put my number in it tells me another account has that number. I do believe I might of had a account before and then my phone was listed and had to purchase a new one and down load everything. Some things I did I lost this was one and I had to start over so now it won't let me use my number. Can you please help me 

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Re: Having issues linking.

LaraL
Community Manager Community Manager
Community Manager

At the moment the only way to change phone numbers is through our Care team. I would submit a ticket and let them know that:

  • Another account has your phone number in-use
  • Need to remove it from that old account
  • Apply the phone to the current account

Should be an easy fix once they know what needs to be done.

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