I haven’t been able to withdraw earnings

[Katkillalove]

It’s been 3-4 days that I’ve been trying to withdraw my earnings. I haven’t got an email from Ibotta and I send 5 emails to them 

[cjwoody]

@Katkillalove  Are you a new user, and is this the first time you are withdrawing?  Also, have you submitted any receipts, or are your earnings all from referrals?

[Katkillalove]

I have had Ibotta for a little over 1 year now. I submit receipts almost 4 times a week. And now I have been having a problem trying to cash out 

[cjwoody]

@Katkillalove  It’s possible that your account has been locked, so I recommend opening up a ticket with the Care Team.  Doesn’t mean you did anything wrong.  It could just be as simple as a quick review and them unlocking your account.

[Wegnor]

I haven’t been able to either. I emailed them and they said my account was locked and that they unlocked it. Went to try again and it now says this. 

 

[Katkillalove]

I at least want an email back 

[Wegnor]

It took them a day or two to reply to me. 

[tbalch]

Mine is doing the exact same thing and I have made several tickets and haven't gotten any help

[Katkillalove]

Please let me know if you get a response 

[Wegnor]

I will!