Ibotta Not Accepting Walmart Receipts / Gives 'Something went wrong' Message

[BigBrowns]

1. Thanks for your help.  I submitted a ticket.  Hopefully it'll be resolved soon.

[AshleyJuliano]

I cant even link my Walmart account and my Walmart doesn't offer wal mart pay. I completed like 40 offers tonight . I am getting the same error message when trying to submit my receipt. Even though it says the offers are good in store wal mart. Super Frustrating.

[Bbetzwork]

I fixed this problem by logging in on my laptop and clicking to add the other Walmart school offers.

This must be a necessary step before they’ll redeem any offer that is on their list. I already had the LaLa offer without adding the others, but it wouldn’t redeem since I hadn’t opted in to all offers apparently.  Bad programming.

my Walmart barcode receipt was then accepted as usual. 

[mmoore01]

This is NOT an Ibotta issue.  It is Walmart.

My receipt won't scan in the Walmart app.

My understanding is that the TC# and barcode are created locally at the register, then sent to headquarters where it is added to a central database.  For some reason, it's not getting there.

There could be a severed connection or their database is down.

I suggest calling 800-WALMART. The more who call, the more attention this will get.

[OBSHOP]

@AshleyJuliano 

Make sure you put in a trouble ticket as I have done. I submitted a TT and received a reply from a Care Team Member. My issue is still unresolved sometime it takes multiple communications with the Care Team to receive favorable results. 

[MB2]

@Bbetzwork

This not the same issue.  The offers in the OP were added to the account before submitting the receipt and the error message and non-processing still happened.

[MB2]

I posted an update in the original post.

[BigBrowns]

Thanks.  I called hope others will as well

[bbjrevis]

It says they're having an issue with linking Walmart and Target but it says you can manually send a receipt but I don't see that option on the Walmart in store App. Does anyone know how to do this? Thanks

[MB2]

@bbjrevis 

Try going to Redeem at the bottom of the homepage.  Then select Walmart.  There may then be an option to 'Upload a receipt instead'.  I don't have Walmart linked to Ibotta and always have to submit receipts and that's what I see under Redeem/Walmart.