Wow, I got a faded receipt last night from Kroger that was very light but readable. I had to scan each item individually to get my rebates. It went in to pending mode naturally. This morning I got a message that there were no rebates on the receipt, so at 6:36, I shot a message to support to review and explained where the items were listed on the receipt and that I could not control their printer, but if they looked at the receipt they would see that it was completely readable. I had bought 7 items with 6 of them having an offer. I also told them I had scanned each item individually when I made my submission.
well I was shocked when they responded within 3 minutes asking me to send photos of the front and barcodes, which I promptly did.
way to go support. Maybe we need to send info to them in the middle of the night or early in the morning. I also explained that this was 2 offers toward my spice bonus. I know if they do it manually, you don’t always get credit for the offers. I will keep you posted as it progresses.
I received another message 5 minutes later saying the receipt was unreadable and they would reset it so that I could re-submit. I immediately sent them another reply with a pic of the receipt stating that the receipt was faded and that would not change but all of the info was there and readable. I asked them to please review the actual receipt.
I got a response within 30 minutes and they credited me the money and the 2 offers were credited toward my spice bonus.
I do not contact support often, but they have always come through when it counted. I don’t bother them for anything less than $2. That is also why I scan my receipt before I leave the store, so if there is an issue - I can go back in and buy something else to make sure I meet the bonus.
@Lara - could you please repost this as I am constantly reading the negative comments about support and rarely see anything positive.
Wow. This surprises me. Are you actually saying that you only get what you are expecting or asking for half the time?
I don't even know how many tickets I've had. Perhaps 40. And I have never ended up with an unsatisfactory conclusion.
There have been occasions it may have taken a few messages to get a resolution, but always favorable.