cancel
Showing results for 
Search instead for 
Did you mean: 

Inactivity

ShyTrancy
Rewards Hunter

Credits from my balance were removed about 5 minutes ago that I got from a referral only a few days ago. I thought inactivity was only penalized after 6 months? I feel like I'm being scammed. I also couldn't find a place on the app to get help for my problem.

1 Reply

Re: Inactivity

mmoore01
Rewards Whiz

In the Ibotta app, go to Account, then scroll down to Help.  There, you can open a request.  Be sure to give them all your information.  What was removed from your account and who your referral was. 

My understanding is that you can have an amount around $4.00 removed from your account if you are inactive for more than 6 months.  If your balance is zero, they won't take anything out for inactivity.

Be aware that it can take a couple of days to get a response.  But I have been seeing responses as quickly as 24 hours.

Good luck.