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Lost all my money

Nikita311
Shopper

I updated my email address and lost all my money and everything in my account.  How do I get it back?

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Re: Lost all my money

LaraL
Rewards Whiz

Hi @Nikita311,

If you send me the email address associated with your Ibotta account I can take a look but the best way to get closer to a resolution is submitting a ticket with our Care team. 

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Re: Lost all my money

Ibotta-Addict
Skilled Saver

@LaraL  will be able to assist/advise you. 

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Solved! Go to solution

Re: Lost all my money

LaraL
Rewards Whiz

Hi @Nikita311,

If you send me the email address associated with your Ibotta account I can take a look but the best way to get closer to a resolution is submitting a ticket with our Care team. 

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Re: Lost all my money

Nikita311
Shopper

Yes!  Thank you very much!!  All my money was returned to my account!  Thanks for the help!!