Pickup different than in-store shopping?

[zenalphany]

Hi all!  I'm trying to figure out why I'm not seeing a Hannaford to-go order credited to my Ibotta account.  The accounts are linked, everything is showing in my Hannaford rewards as if I went in and did the shopping (which I still try to avoid for health reasons/COVID)... I have the receipt, I have the products, everything I bought and expected cash back for was chosen under Hannaford prior to shopping... I had probably 5 items, totalling a good 7.50 or more.  I'm confused but fear that somehow Ibotta doesn't honor a shopping trip unless the member is the one to actually go in and shop.. is this true?  Thanks!

[Saipan]

@zenalphany

Welcome to the community.

I mentioned this in another recent response to a post last weekend, some of the smaller regional grocer systems do not have the same technical developments of larger entities. I would presume that there may be a delay partly because these systems many times run background maintenance over the weekend and update at lesser intervals.

I would look for an credit possibly tomorrow, and would not hesitate to wait until Wednesday before submitting an inquiry if your redemption/s have not posted. That allows for a full two business days for the systems to sync. 

[Steph11290]

I am also currently having this issue with a hannaford to go shopping trip I made on 1/27/22. I still haven't received credit for this trip ( I should have received around $8.50) and now won't receive some credit as the offers are no longer on ibotta for hannaford. 

I have received credit for other hannaford to go orders in the past.

I emailed customer support on the 3rd and have yet to receive a response. 

[zenalphany]

I'm happy to report that customer service did reply to me and were able to credit me accurately based on my sending in a pic of the receipt and pics of the fronts of the items and barcodes I should have been credited for.  I'm not sure if it will happen again but I'm happy there were no issues once they got to my problem.

[02JEEPX]

that has always been my experience as well once they get to your ticket they will make things right.