Please Help - Ibotta shorting me credit on purchased items + bonus

[southlake]

@FelskyNY, my DH and I both love the Purely Elizabeth granola! It's our favorite brand! But it's super expensive so I only buy it when it's on sale at Target AND I can deal stack with Ibotta. It was on sale last week (yesterday) at Target so I bought 3 bags. I also got the Stonyfield Yogurt Parfaits at $0.10 cents each at Whole Foods after the Ibotta rebate, so that was cool. I bought the limit of 5 at that price 😀

I did have to go back to Target today and I bought one more small item which completed my 10 item bonus and I got paid the $5 for my Weekend Whiteboard bonus. Phew. Now I just need the Purely Elizabeth credits..

[What-Shot]

If I were in your situation, @southlake, I'd follow the advice from @mmoore01. Try resubmitting your receipt and claim the missed offers (only the MISSED ones). But, before you do that, if you've not already done-so, get a screenshot of the offer(s) you intend to claim so you have a reference point. AND, get a screenshot of the page that shows your "verified offers" before you click the final send/submit. 

[southlake]

Thanks @mmoore01. I may try that. Even though Ibotta marked my ticket as "solved," my last reply stating the offer was and still is available at Target reopened it again. Hoping someone else takes a look at it. If not, I may try resubmitting as you suggested. What's funny is they still scan as "Offer Matched!" here at my house!

[What-Shot]

@southlake: If you have a successful outcome after "resubmitting" your receipt (per normal), then you should (if you don't already know this) go to your ticket to mark it "solved" or reply to it by saying "resolved." 

[southlake · Accepted solution]

Just got another reply from Ibotta - they added the $3 to my account just now. Finally!

Ticket solved. Thanks everyone for the replies. Much appreciated.

[FelskyNY]

@southlake  Now you can enjoy your granola!

[skonjerla]

Try creating the support ticket and follow up 

[FelskyNY]

@southlake  I just noticed that Simply Elizabeth Granola is on Aisle (the new rebate text app I mentioned recently).  you might want to look into it, if you can stack w/ Ibotta. 

https://textaisle.com/

$1/bag, limit 3

[southlake]

Thanks for this! Just signed up with Aisle!