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Purchase gift card function not available

Lifetimereward
Shopper

I don’t seem to have the ability to purchase gift cards on the home section of the app. Can’t remember if I ever had it.  I heard that it may be an indication of an locked account but there is no indication considering I can still withdraw to gift card or bank.  Is this common?  Or function is just not available to everyone.  

I looked in the community and others say they don’t get a response with a ticket unless they actually are locked out.  So I was wondering if there even a fix for this?  I can leave it alone but just won’t be able to buy gift cards to get an offer count. I don’t want to put in a ticket that might not get resolved.  I would hate to get the gift card function activated but lose ability to withdraw money to bank or redemption gift cards or worst not having anything work.

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