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referral bonus not credited...

sherrilynne
Deal Sharer

i referred my friend and she used my referral code to sign up. she bought what was required and uploaded her receipt. the bonus deal stated that both of us would receive $10 in earnings. however...we did not receive anything. can anyone help me with this?

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4 Replies

Re: referral bonus not credited...

LaraL
Rewards Whiz

Hi @sherrilynne,

I believe there might be a bit of waiting time for this one. @OBSHOP would you be able to share your insight on this? I know you recently activated this bonus or a similar one.

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Re: referral bonus not credited...

Nique
Deal Ambassador

I referred someone and received the bonus within about 24 hours of the person redeeming their first offer. Ibotta sent me an email when she signed up, and then she sent me a message after she successfully redeemed a receipt. It was about a day later.

Re: referral bonus not credited...

OBSHOP
Shopping Enthusiast

@sherrilynne @LaraL 

You should have received an email message from Ibotta confirming the person you referred redeemed offers.

Screenshot_20210817-155645_Email.jpg

This message should be generated immediately after your referral redeemed offers. 

If you didn't receive a notification similar to the above screenshot contact the Care Team.

It will help the Care Team if you can provide the email address of the person you referred.

 

Every journey starts with the first step

Re: referral bonus not credited...

OBSHOP
Shopping Enthusiast

@sherrilynne 

To contact the Care Team about missing referral bonuses. Complete contact form and if you have the confirmation message save as a file and attach to form.

My issue was resolved within a couple of hours. 

  • Account screen press help

Screenshot_20210817-161330_Ibotta.jpg

  • Press submit a request 

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Every journey starts with the first step