My wife just got a new phone. She has her own Ibotta account.
I seem to remember someone having issues when they changed phones, but I didn't find anything here.
Could she have a problem with her Ibotta account now that she has a new phone? The phone number and account information is the same.
@mmoore01 I changed phones back in July when I got a new iPhone; it was setup from a saved backup of my old iPhone, so same phone number.
I have a horrible memory but don’t recall any issues. I went back through my emails and texts. Didn’t have anything from Ibotta (like verification codes etc). I did make a successful withdrawal to PayPal on the second day using the new phone.
I think you are misremembering the situations where others had problems trying to change phone numbers, and one was attached to an old account. As others have said, I also think you should be good, and if not, LaraL is nearby.
I have changed phones recently and didn't encounter any issues. Just install the app and use as usual. I would recommend she remove app from old phone and discontinue using old phone.
As a personal security measure I would reset the old phone back to factory settings and remove Sim card and memory card.
The only issue I've ever had with changing devices was a new phone not being compatible with the Ibotta app, so it could not install. Not ibotta's fault the model was incompatible. Just had to check back for new updates of the app.
As long as you keep the same phone number and email address, you should have no issues at all. I just upgraded my phone recently and it was a smooth transition.
I just switched to a new a few days ago. I had no issues with my account. I just synced my info from the old phone to the new phone so all my passwords would transfer. I installed the Ibotta app on my new phone and signed in. Everything was normal. If you install Ibotta app on your new phone and remember your log in info you should be just fine. I hope you like your new phone.