When did this offer expire??

[LaraL]

You should be able to still submit the offer for redemption, that part I don't understand. Let me ask the Care team.

[OBSHOP]

@LaraL 

In my situation should I have not purchased this product eventhough with 1 hour remaining prior to expiration? I attempted to redeem 13 minutes after purchase. 

[Nique]

I once submitted a Target receipt four times. There was an “any brand” allergy med offer that would not credit. It matched upon scanning, yet I kept getting the “no offers found” email. I almost gave up, but decided to try one more time and it worked.

Slightly different issue, but my point is resubmitting did not cause any problems.

[OBSHOP]

@Nique 

I have attempted 5 submissions for this rebate. Same result after 5 attempts 1 more and I'll qualify for the insane bonus. I'm expecting different results.

[LaraL]

If it's valid it's valid. This definitely sounds like something is wrong on our end. I already posted about it internally, just waiting to hear back.

[OBSHOP]

@LaraL 

That works for me,  knowing that you have forwarded my concern to a higher echelon. This will help me, other app users, and Ibotta become the pinnacle of online rebate app providers.

[LaraL · Accepted solution]

@OBSHOP so it sounds like it was an error on our end and you should be seeing a response from the Care team (that sorts of everything out) shortly. Let me know when you do just to be sure.

[OBSHOP]

@LaraL 

All concerns expeditiously addressed. Account credited with all rebates and bonuses. I'm a happy Ibotta app user.  Thank you for any action taken by yourself on my behalf.