I had no problem the first time I transferred my earnings to my Paypal account. However now it will not let me!!! And I cannot transfer to a Walmart gift card. I have submitted a request for help but haven't heard anything yet.
CS receives probably hundreds of tickets daily. My best advice is to just patiently wait til they get to yours. It could take up to a wk until you hear back. I know it's no fun when your $$ is held hostage.
From what I can tell your account is currently locked and it might be a few days since we'll need someone to manually review it (there's no automated system in place so it takes longer). As @MelissaR touched on, your best bet is to wait a bit longer, and as long as you have a ticket submitted, you've done all you need to do for the time being.
i have not heard back yet. im upset because I needed the earnings I had built up this weekend. Looks as if I will not be getting them. I really liked Ibotta but this is very very frustrating. I do not understand why I cannot get my earnings.
Hi @LaraL, I'm also experiencing issues with withdrawing my earnings. I've had no problems in the past, however now I keep getting the same error message. Have been trying since yesterday evening for both PayPal and my Chase banking account. I've tried every combination of clearing my cache & data, uninstalling & reinstalling the app, and restarting my phone, all to no avail. I've also submitted a ticket. Is there any way you can help?
@tfunny7 looks like your account is currently locked, likely due to cashing out too quickly after submitting a receipt, but I'm not 100%. When did you submit the ticket? With these the turnaround time is a bit longer than the 48 hours for our Care team.