To be clear from the start, I'm not looking for help on missed credit from past purchases. I'm looking for a solution for purchases at iTunes moving forward. Even if it means deleting the iOS app and downloading the one that worked for purchases on iTunes a month ago, if that is an option.
Haven't been credited on over Apple (iTunes) 80 purchases made through the iOS app in the last month.
Previously I'd be credited within a half hour. Then it was changed to after 4 days. But during that 4 days, my purchases would show as pending. For the last month, nothing has happened. No pending, no credits.
I reached out to support, but it appears they are very busy and was hoping that someone in the community might be able to assist with ideas on how to fix this.
I have the latest iOS, and have deleted and re-downloaded the iOS ibotta app. I've verified my phone on the ibotta app. I even went as far as downloading the Chrome extension for my desktop computer, but that doesn't support Apple/iTunes purchases. I've tried making purchases on cellular vs wifi, and that doesn't make a difference either. I've made approximately 1000 purchases on iTunes using the ibotta app over the last 3 years. Haven't changed how I've done it. Something changed either on the app, or on my account as far as I can tell.
Perhaps ibotta simply stopped giving cash back on Apple/iTunes purchases? Has anyone else received a credit in the last few weeks from purchasing something on iTunes? (That would narrow down if it was an app issue, or a account issue on my end.)
Lastly, I know this isn't the place to post. But was hoping that someone in the community would be able to assist. To be clear, I can still make iTunes purchases through the iOS app. Was hoping one of the developers or someone in support might see this and state that this is a problem that they were aware of, are working on, or purchases through the ibotta app at iTunes is no longer supported. As stated in the first paragraph, I'm just looking for a solution for iTunes purchases moving forward. Hopefully, with ibotta.