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New ibotta user

Wayne
Deal Sharer

I heard some much about ibotta and finally signed up on 5/23/2021. I have successfully verified my email address, phone number and my account seems to be either locked or deactivated on 5/23/2021. How could this happen as i haven't started using the ibotta app or submitted any receipts. I did submit a request with not much help.

Is ibotta not welcoming new members at the moment ?

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Re: New ibotta user

LaraL
Community Manager Community Manager
Community Manager

Unfortunately I don't know the details as to why, but your account does in fact seem to be banned. Sorry I can't be more helpful.

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Re: New ibotta user

Mikosmama
Deal Ambassador

@Wayne , welcome to Ibotta! I’m sorry you are having these troubles at the start of your experience. Is it that you can’t log in at all, or you’re not able to redeem your receipts? I have heard that sometimes new accounts get locked when they are trying to cash out (these are usually fixed easily by sending in a ticket) but it sounds like you haven’t even been able to start using the app. @LaraL  is our Ibotta queen on this board who can usually look into issues and at least help us know what’s going on. Hopefully she will be able to help you with this.

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Re: New ibotta user

LaraL
Community Manager Community Manager
Community Manager

Hi @Wayne,

I just asked about this, give me a moment to get a response and I'll update this thread when I know more. 

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Re: New ibotta user

LaraL
Community Manager Community Manager
Community Manager

@Wayne Looks like it was a mistake on our end, this should be corrected now. Can you confirm that you have regained access to your account? Sorry for the mix up.

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Re: New ibotta user

Wayne
Deal Sharer

2 Emails came at 11:36am & 11:37am ET today.

First email states that 'We have completed the review and have restored full access to your account and earnings'

Second email states 'We deactivated your account either temporarily or permanently for violating Ibotta's TOU'

Considering these 2 emails, Ibotta isn't welcoming new members and/or clueless about what's happening with support teams.

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Re: New ibotta user

LaraL
Community Manager Community Manager
Community Manager

Those were automated. Like I mentioned above it was due to an error on our end.

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Re: New ibotta user

Wayne
Deal Sharer

Ok, i still can’t log into my account.

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Re: New ibotta user

Rickibotta
Deal Master

@LaraL 

wayne be summoning u

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: New ibotta user

Loves2Save
Skilled Saver

@Rickibotta  Summoning 😂

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Re: New ibotta user

Rickibotta
Deal Master

@Loves2Save 

I know it is the same thing, but if I were serving her, I would have called it summonsing........lol

nobody wants to get a summons

but sometimes being summoned is not so bad

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"