App freezing up

[Roxiesmom]

Hi,

Anybody else having trouble with the app freezing up when you try to add an offer on the left side of the two column offers? I get the message that Ibotta isn't responding and would I like to wait, close, or send a report. I usually have to close the app and reopen it.

Also when I try to open an offer to scan on the left side I get the refresh circle and again have to close and reopen the app.

Im guessing I need to uninstall the app and reinstall. That's such a pain though.

Thank you!

Kathy

[OBSHOP]

@Roxiesmom 

I'm having the same issue.  Maybe it's something the tech team needs to fix

[DanyelN]

I have not tried this morning but I had that same issue last night while I was preparing my shopping lists for today after work.

[TXbelle]

I have had problems off and on with the app freezing.  I usually just wait it out for a bit.  If that doesn't work,  I close out the app and wait 20-30sec. then reopen.  If that doesn't work,  I shut down my phone and restart.  I have never had to uninstall the app.  Even when bonuses are slow to show up or update with completed offers, I have only had to clear cache.  I figure that when the app is slow or "not responding ", it's because so many of us are using it at the same time.  

[TXbelle]

@JuliannaV 

This is a real issue. I replied earlier that I was only experiencing app freezes occasionally,  but just now it's BAD. If your IT people aren't aware,  please make them aware asap. This problem seems to be getting worse.

[JuliannaV]

Thanks for flagging! I'll share with the team and see if we can pinpoint what's going on. 

[Roxiesmom]

They've had me reinstall in the past but that's a pain.

I've restarted my phone a couple of times but it didn't resolve the problem.

I've cleared the cache to.

It's just so odd that it only freezes up when I tap on an item in the left side column.

[JuliannaV]

Our team is currently investigating and it appears to a problem with Android. Can you all please give this post a like if you are using an Android? 

@Roxiesmom @TXbelle @DanyelN 

[Roxiesmom]

Android here.

[Roxiesmom]

Android