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Can't connect HEB account

SJYoung
Deal Sharer

I have tried several times to connect my HEB account to Ibotta so I can get credit for pick up. Every time, it says it may take 24 hours to connect, but when I look later, it says it was unable to connect. I've been trying all day. 

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4 Replies

Re: Can't connect HEB account

Saipan
Super Saver

@SJYoung

Have you tried logging out of the ibotta app or reinstalling, then attempting to link?

If this doesn't work, maybe wait until Monday to try again. The smaller regional grocers systems are not as sophisticated as some of the larger national retailers. Some of the backend maintenance takes place over the weekends. 

If you still have issues, then you might want to message IB support next week:

accountsupport@ibotta.com

 

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Re: Can't connect HEB account

Dean
Moderator
Moderator

This has been mentioned previously. This link might provide more information for you.

https://community.ibotta.com/t5/troubleshooting/unable-to-link-heb/m-p/77541/highlight/true#M3686

 

Posting tip: Add viewable photos using the toolbar's camera option.
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Re: Can't connect HEB account

joshsarmymom
Rewards Hunter

I'm also having an issue linking my HEB account to Ibotta. I've tried the instructions provided here but when I view the Terms, I do not see an option to Accept. HEB does show up on the main page so it appears it is "linkable". 

joshsarmymom_0-1645220098798.png

 

joshsarmymom_1-1645220177538.png

 

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Re: Can't connect HEB account

Fabian1
Rewards Hunter
 
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