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Cannot login to app

Sjraynak
Rewards Hunter

I’ve had issues for the past 4 days now trying to login to app on iPhone.  I’ve submitted a trouble ticket…no response, I’ve uninstalled/reinstalled app, I’ve changed my password…all to no avail.  Would anyone out there have any suggestions?

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3 Replies

Re: Cannot login to app

TXbelle
Super Saver

This has been a problem for my husband. He has an Android 8 phone(considered acceptable) and hasn't been able to login for 2+ months.  He has sent several tkts that get completed when they tell him to uninstall/reinstall  or wait for the next update. He's got the current updated app, has u/r several times,  shut down his phone and restarted but nothing works. He's frustrated because he has gift cards on his app that he cannot use. Fortunately,  he went on the website to withdraw all of his earnings. The customer care group have not been at all helpful or very empathetic. I'm sad that Ibotta doesn't seem to be making an effort to resolve this issue.  If it's the phone's OS that's too old, they should make it clear that that's the problem. 

Re: Cannot login to app

Sjraynak
Rewards Hunter

How was he able to go to website and withdraw earnings?

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Re: Cannot login to app

Saipan
Deal Expert

 

@TXbelle

Could try Nox Player on a PC.

 

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