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I didn't get credited for my Walmart transaction from 113/21, help??

Mista1975
Deal Sharer
‎11-08-2021 05:33 PM

I received an email saying that I would need to reconnect my account to the Walmart app due to an update or something. I did that, but I am uncertain how to resubmit my receipt due to the only one being an email. I see that I am not the only one having this issue. I don't know what to do now. Can you help me?

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1 Reply

Re: I didn't get credited for my Walmart transaction from 113/21, help??

mmoore01
Deal Master
‎11-09-2021 11:01 AM

If your Ibotta account is linked to Walmart, you don't need to submit a receipt.  Walmart will send your purchase information to Ibotta.

However, if you still did not get credit for your Walmart purchase, you should open a Request.  Go to Account in the app, then Help.  At the top is Submit a Request.

I would attach your final email from Walmart along with pictures of the items you purchased and the corresponding UPCs.

Please note that it can take 2-3 days for a response from Ibotta Care.