That's a bizarre situation. Look's like another customer answering me from iBotta help (see screenshots). I got a conversation with an iBotta specialist about missing cashback. And then someone answered (at least a few times) that he didn't submit this ticket.
How is it possible? What can I do with that? I don't want to share my details with firstname.lastname@example.org anymore cause it can be simply discredited now.
PS: My main topic about this issue that I have discussed with iBotta is still not resolved...
My name is Henadz Khasin and I have no idea who is Franklin D Amyx and how he gets access to our support talk. His replies come from the "email@example.com" email to me with the same subject of the e-mail.
Did you read my topic?
I create a ticket ti ibotta support and got an answer from a different member (?) by email.
So looks like something broke in email support.
But you just answer me that I need to create a ticket... Since my tickets doesn't works.
If the problem is with Ibotta email support, you should report it to Ibotta support. This is not Ibotta support and no one here has access to Ibotta email support.
It is possible that Ibotta support sent an email to the wrong person when updating your open ticket, and that person replied to the email which would then have been added to your open ticket. It could be a simple error.