cancel
Showing results for 
Search instead for 
Did you mean: 

iBotta support

Hef
Shopper

That's a bizarre situation. Look's like another customer answering me from iBotta help (see screenshots). I got a conversation with an iBotta specialist about missing cashback. And then someone answered (at least a few times) that he didn't submit this ticket. 

How is it possible? What can I do with that? I don't want to share my details with support@ibotta.com anymore cause it can be simply discredited now.

PS: My main topic about this issue that I have discussed with iBotta is still not resolved... 

0 Likes
4 Replies

Re: iBotta support

Hef
Shopper

My name is Henadz Khasin and I have no idea who is Franklin D Amyx and how he gets access to our support talk. His replies come from the "support@ibotta.com" email to me with the same subject of the e-mail.

Tags (1)
0 Likes

Re: iBotta support

Dean
Moderator
Moderator

@Hef 

This is the Ibotta user community. You should respond to the open ticket and explain the situation to the Help Center. 

Helpful Links
Ibotta | Help Center | Contact Info

0 Likes

Re: iBotta support

Hef
Shopper

Did you read my topic?

I create a ticket ti ibotta support and got an answer from a different member (?) by email.

So looks like something broke in email support.

But you just answer me that I need to create a ticket... Since my tickets doesn't works. 

0 Likes

Re: iBotta support

Dean
Moderator
Moderator

If the problem is with Ibotta email support, you should report it to Ibotta support. This is not Ibotta support and no one here has access to Ibotta email support.

It is possible that Ibotta support sent an email to the wrong person when updating your open ticket, and that person replied to the email which would then have been added to your open ticket. It could be a simple error.

Helpful Links
Ibotta | Help Center | Contact Info

0 Likes