Money missing from withdrawal

[Sativamomma777]

I requested to have some of my available money sent to my bank account and it has been 3 days and it is still not in my account and does not show pending. I went to my Ibotta app and seen that the money is gone from my "available earnings" ....

where did my money go? 

[Rickibotta · Accepted solution]

I don't know, but Ibotta should know.

Double check the bank details to see that they match.

You will need to open up a ticket.

Create a Help Desk ticket with the ibotta Care Team by visiting help.ibotta.com or by emailing accountsupport@ibotta.com

It may take 3 or 4 business days for them to get back to you.

[mom2furkids]

@Sativamomma777 Has it been 3 business days? Saturday and Sunday don't count, so if you initiated the transfer on Friday, it will probably be Tuesday (tomorrow) before you see the funds. When you send funds to your bank account, it's an ACH transaction that has to go through the Federal Reserve and they don't process on the weekends. More than likely your funds will show up tomorrow (or Weds if you initiated the transfer on Sat). I wouldn't panic just yet!

[Jc49004]

Having it sent directly to your bank account can take up to five business days

[Icequeen813]

@Sativamomma777  How long have you been using Ibotta? If your account has been inactive, a maintenance fee of $3.99/mo is taken from your account?