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No rebates found on receipt.

Janet1964
Super Saver

@LaraL 

i just got a message from my Kroger receipt saying no rebates found but listed all 6 of my rebates. It totaled $14.99 in savings. Are we having a repeat of what happened in September?

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Re: No rebates found on receipt.

LaraL
Community Manager Community Manager
Community Manager

I sure hope not! Looking at your account it's saying the receipt is invalid. Are you able to try again or is it not letting you?

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Re: No rebates found on receipt.

LaraL
Community Manager Community Manager
Community Manager

I sure hope not! Looking at your account it's saying the receipt is invalid. Are you able to try again or is it not letting you?

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Re: No rebates found on receipt.

mom2furkids
Skilled Saver

@Janet1964 I had this happen recently as well. When I got the email notification it said something to the effect of computer receipts or screenshots weren't accepted. It was a register receipt. When I resubmitted it, it went through just fine. Hopefully it'll do the same for you!

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Re: No rebates found on receipt.

Janet1964
Super Saver

@LaraL @mom2furkids 

It did let me resubmit but has not paid yet, but I know I did 7 offers to complete my wishbone bonus. Thanks.

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Re: No rebates found on receipt.

LaraL
Community Manager Community Manager
Community Manager

@Janet1964 I'm seeing it went through on our end, did you receive credit?

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Re: No rebates found on receipt.

Janet1964
Super Saver

Finally at 2 am this morning! I was about to open a ticket.

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Re: No rebates found on receipt.

Memega
Deal Sharer

I had the same thing with Dove deodorants. I had to submit tickets and the. Respond to them again to get it completely corrected.

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