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Re: Not getting credit for Offers

Tikiki
Core Shopper

@mmoore01 @LaraL 

Does this mean we should resubmit our receipts for WM? Or still hold off?

I was just able to get a Walgreen’s and a Kroger Affiliate receipt to work. I’m nervous about resubmitting my WM receipt because I already tried twice and don’t want to get locked out.

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

That's exactly what I'm waiting to hear. Last thing I heard is some might go through, some might not, but to prevent any possible issues they're looking into pushing everything through.

I'll post an update regarding previous transactions once I know more.

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Re: Not getting credit for Offers

Be-Bop-A-Lula
Super Saver

I just received credit for pending Publix trip today.  Hopefully, linked Walmart trip will come through also.

Re: Not getting credit for Offers

muskyjess
Deal Sharer

I’m having the same problem. I submitted the rebate twice, updated the app, and tells me I’m getting 20 offers then I get an email saying no offers found. I’ve put in two tickets so far and sent an email. Now I’m just waiting for a response.

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

No need for multiple tickets, unless they address different things. We should have things fixed here soon.

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Re: Not getting credit for Offers

muskyjess
Deal Sharer

I submitted the receipt at 11:13am, 12:03pm, and then again at 5::16pm after updating the app. Still the same problem.

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Re: Not getting credit for Offers

muskyjess
Deal Sharer

Thank you

Re: Not getting credit for Offers

Icequeen813
Rewards Whiz

@muskyjess  resubmit receipt through WM app it’s working now 

Re: Not getting credit for Offers

Tikiki
Core Shopper

@Icequeen813 @LaraL 

Just tried. Not working for me! At least this time it shows pending, but still for $0…

B413FDFD-1B50-41BD-B2B8-58C25CF5C11F.jpeg

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

It's not completely resolved yet, I'll post an update once I have one, as mentioned before.

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