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Not getting credit for Offers

mmoore01
Deal Master

I scanned a receipt today from Walmart.  I bought Oikos Yogurt.  The rebate was for $.50.  The app found the offer and said I would get $.50 back.  I submitted the receipt and everything went fine.

I checked my account and the numbers towards bonuses did not change.  I went back to Activity and it said it found nothing on my receipt!  What?  

I checked to see if there was an Ibotta update and their was.  I updated to version 6.105.0 137605.  I tried again, got the same results.

I then decided to clear the cache and restart the phone.  Again, when I submitted the receipt, the item was found and everything looked good, but Ibotta says nothing was found on my receipt.

@LaraL , I am hoping you can check on this issue.  I am trying to get these offers in for the bonuses. I know I can get credit for the rebate through a Request, but probably not towards the bonuses, 

By the way, I know of other Ibotta users that are having the same problem, so it's not just me.

Thanks.  

124 Replies

Re: Not getting credit for Offers

flatpenny1
Shopper

I just had the same exact thing happen with my Walmart receipt. I’m sort of at a loss because this has never happened before 

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Re: Not getting credit for Offers

NEVIDEN
Shopper

I as had this problem today on a kroger receipt.  Offer was $1 any receipt.. Also I had family members that just spent $300.00 at Walmart and didn't get anything on his...

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Re: Not getting credit for Offers

LaraL
Rewards Whiz

Interesting, I'm guessing it's associated with the Walmart integration even though you're not account linked anymore. Let me look into it.

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Re: Not getting credit for Offers

Judijk
Shopper

Same. Glad it's not just me!

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Re: Not getting credit for Offers

LaraL
Rewards Whiz

To everyone affected by this, roughly how long ago did you experience it?

Re: Not getting credit for Offers

ravenblade23x
Rewards Hunter

Add me to the list that is not getting for my Walmart offers. When I scan it's says 16 matching offers  $20.97 rebates but I get a notification saying zero offers found.

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Re: Not getting credit for Offers

Ncmomof2
Shopper

I had the same issue a few minutes ago.   Everything shows up when the receipt is scanned, but then a notification shows up on my account saying nothing qualifies.  Several of the 8 offers expire later today and they will also qualify me for the $10 bonus.  I will be following this thread…don’t want to lose out on almost $25!

Re: Not getting credit for Offers

Ncmomof2
Shopper

I started trying to submit at 11:18am Eastern time.  I tried several times until about 12:20pm.

Re: Not getting credit for Offers

NEVIDEN
Shopper

Mine happened today with kroger but I didn't keep my receipt thinking everything was fine. Didn't bother me much because it was for any receipt so I can get it anytime. Just wanted everyone to make sure it not just Walmart that isn't working.