Not getting credit for Offers

[LaraL]

Thank you for the update!

[mmoore01]

@LaraL 

New receipts are working fine now, at least for me.

I had a couple of receipts that were dated around the 9/29/21 - 9/30/21 time frame that kept getting the message on 10/01/21.  I almost felt like they thought 9/29/21 was a month ago, not a couple of days ago.  Hopefully, they don't have a date issue.

I opened requests for them and Ibotta Care has credited my account.  I figured I wouldn't get bonus credit, so I made sure I had enough to get the September Leaves Bonus.

[TiltedEars]

• I'm also experiencing no offers being credited to my account. This has gone on for several weeks. It is very frustrating. I'm getting Walmart % of receipt credit, but no offers. I'm missing out on a lot!

[Kshuey15]

This happened to me this week. One purchased dec 2, for the bandaid offer from Walmart. And then an order from Dec 4. The revelon eye cosmetic. I received 1 but bought it on separate receipts 3x and did not get the credit.

[LaraL]

If you submit a ticket our Care team will issue a credit for these missed offers.