From this issue this morning with the receipts not going through, when the issue was fixed I ended up not getting credit for over half of the items I bought. Is there a way to fix this? The time was before anything would have expired and you can see in my account what times I tried sending them in, @lara l
This happened to me today on a receipt submitted to dollar tree. Submitted my receipt and a few hours later it said no offers were found. I scanned the product while in the store to verify the offer and uploaded my receipt from the parking lot. After getting the message about no offers being found the offer is no longer showing as available.
@Icequeen813 Glad I’m not the only one who had this issue but sorry it happened to you too! This is the first time I’ve experienced an issue like this, fortunately. I submitted my receipt around 1pm AZ time (3 hours behind eastern time currently) but didn’t get the message about no offers found until about 6:30pm AZ time. I followed the prompt with the help button and wrote out what happened. Hopefully it gets resolved soon! I’m almost done with the September leaves bonus but am hesitant to continue working towards it until this has been resolved.
I have the same experience yesterday. I scanned my Walmart receipt and it said I had 11 matched offers but then it said 119.00 would be added to my account (which was way off lol). Then I received a notification that 0 items were matched. I thought I did something wrong so I tried again with the same result. I reported the issue but have not received any reply from Ibotta yet. So..if it isn’t corrected I will lose the weekend bonus
@123Save we're aware of this bug and currently working on a fix (where it displays an inflated credit amount). I do appreciate you mentioning it to them, although I'm guessing the agent you interacted with wasn't sure what to do with the information or was only focused on making sure you received anything that may have been missed.