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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

Thank you for the update!

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Re: Not getting credit for Offers

mmoore01
Rewards Whiz

@LaraL 

New receipts are working fine now, at least for me.

I had a couple of receipts that were dated around the 9/29/21 - 9/30/21 time frame that kept getting the message on 10/01/21.  I almost felt like they thought 9/29/21 was a month ago, not a couple of days ago.  Hopefully, they don't have a date issue.

I opened requests for them and Ibotta Care has credited my account.  I figured I wouldn't get bonus credit, so I made sure I had enough to get the September Leaves Bonus.

 

Re: Not getting credit for Offers

TiltedEars
Rewards Hunter
  • I'm also experiencing no offers being credited to my account. This has gone on for several weeks. It is very frustrating. I'm getting Walmart % of receipt credit, but no offers. I'm missing out on a lot!
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Re: Not getting credit for Offers

Kshuey15
Rewards Hunter

This happened to me this week. One purchased dec 2, for the bandaid offer from Walmart. And then an order from Dec 4. The revelon eye cosmetic. I received 1 but bought it on separate receipts 3x and did not get the credit.

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

If you submit a ticket our Care team will issue a credit for these missed offers.

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