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Re: Not getting credit for Offers

Christie2
Rewards Guide

My Ibott is not linked to Walmart.  I just made purchases on two different receipts.  I scanned the first receipt and it showed everything I bought from both receipts.  Very odd and creepy.  My bonus only showed one offer.  I checked my history and I only got credit for an any receipt.  I scanned each receipt and the offers showed the way they ought except it said I would receive $46.xx in 24 hours.  I should get $9.xx. Neither receipt shows in my history. 

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

@Christie2 That was an early theory, it seems that this is related to something else, not account linking.

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Re: Not getting credit for Offers

Jodybell75
Rewards Hunter

Thank you so much for the help but do you know how long it will take for this issue to be resolved 

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

As soon as I have a time estimate from the Product/Engineering team I'll post it here.

Re: Not getting credit for Offers

mmoore01
Rewards Whiz

The message at the end where it says "Sweet!  $XX.XX will be added to your account within 24 hours" has been displaying the wrong amount for at least a week.  Yes, the amount is wrong, but it doesn't have anything to do with the current problem that Ibotta says there are no offers found.

Re: Not getting credit for Offers

Fetchinallday
Rewards Hunter

Same. Keep getting an email saying they looked and found no matches… 

 

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Re: Not getting credit for Offers

Qpon_Diva
Deal Sharer

Add me to the list.  The offers were found when the receipt was scanned,  but in activity it 0 offers found.  This happened at 12:30 PM CST.  My receipt for Kroger went through earlier no problem around 10:15ish.

Re: Not getting credit for Offers

Herica
Shopper

Same tried it so far like 6 times and nothing yet. 

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Re: Not getting credit for Offers

LaraL
Community Manager Community Manager
Community Manager

No need to keep trying if you've already tried once. As soon as I get an update I'll share it here.

Re: Not getting credit for Offers

Herica
Shopper
 
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