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Phone crashes when scanning barcodes

redjug
Shopper

Today my phone crashed one scanning the Quaker oats 42 oz container and when I scan the bear naked fruit and nut granola package for my submission and to add to my receipt. I lost out on getting the points and the money from the Quaker oats because I couldn't get it to scan. Is anyone else having this issue where your phone totally crashes and shuts down?

3 Replies

Re: Phone crashes when scanning barcodes

mmoore01
Deal Master

@redjug 

You don't have to scan the barcode.  You can type it in

When the screen comes up to scan the barcode, select the question mark in the circle in the top right corner.  You will then get a screen to type in the UPC.

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Re: Phone crashes when scanning barcodes

redjug
Shopper

Thank you so much! I will try that!

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Re: Phone crashes when scanning barcodes

redjug
Shopper

OK, thank you but really do wish the barcode scanner would work. It would be much faster.

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