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Re: Newbie

cyndilou14
Rewards Hunter

When I try to collect my earning I get a message that my phone number belongs to another account. 

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Re: Newbie

LaraL
Rewards Whiz

@cyndilou14 did you register a different account with your phone number or could someone you know have done so?

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Re: Newbie

cyndilou14
Rewards Hunter

I don't think so. I do have to emails I use. May have had an ibotta account last year with the other one. When I try to get my earnings it shows my email is checked off. And so.is my user  name. Only asking for my phone number. Otherwise I'd check the earlier email. I'm so confused 

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Re: Newbie

LaraL
Rewards Whiz

Send me a message with your two different emails and the phone number that you want on the account. Also let me know which one is the main account.

Re: Phone number attached to old account

cyndilou14
Rewards Hunter

I have this same problem. Did you solve the problem?

 

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Re: Newbie

cyndilou14
Rewards Hunter

Hi again. I still havent solved my problem.

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Re: Newbie

cyndilou14
Rewards Hunter

Please reply to this message. I cant get into my account to get my earnings. Is Ibotta a scam? I hope not 

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Re: Newbie

mmoore01
Ultimate Saver

Ibotta is not a scam.  I have earned over $9000 and have used it for over five years.

If you try to take your earnings too quickly, your account can be locked.  This is a security precaution.

Once you reach $20, you should wait 48 hours before trying to withdraw.

Your best option is to open a request.  Go to Account in the app, then Help.  At the top is a link to Submit a Request.

Please note that it can take 2 to 3 days for a response due to the number of requests they get.

Re: Newbie

LaraL
Rewards Whiz

@cyndilou14 ok I cleared out the number from your old account so you should be able to add your number to your new one.

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Re: Newbie

Charilynn
Rewards Hunter

My old email address is shearling at [removed] and it's still hooked to my phone number [removed] so I cannot verify my account to withdraw the money I've earned. Please help.

Removed personal information

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