Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

[mmoore01]

@Roxiesmom 

I am sorry you feel that way.  @Rickibotta was only trying to help.

Yes, Ibotta employees may see your post, especially if you include their user names, but generally, they don't follow everything.  And the ones that you include in your post don't have the authority to make any changes.  Only Ibotta Care can do that.

[Dean]

@Roxiesmom 

This Community was setup by Ibotta for users to interact and share information. It is not a replacement for Ibotta's customer support. You can find this information in the Community Guidelines and Community Terms of Service. Ibotta employees may review posts on this site by they are not necessarily part of customer support. In fact, if you look back at responses by LaraL, the previous site administrator, you can see that she would forward issues to the Care team. Your previous experience of having issues resolved after posting about them on this site is likely coincidental. That is not the normal experience for the majority of users on here. 

Also, I would ask that you and others review the Terms of Service about what is not acceptable behavior. @Rickibotta has previously offered you assistance in your earlier posts where you posted about the same coincidental experience that you posted here. @Rickibotta and many other experienced users offering help and advice is exactly what this Community is about. There will be disagreements but there can be discussion without it being negative or derogatory. 

[ShelbyS]

Hi Everyone!

Jumping in here! @TRike contacting our Care team is the best way to get account support. Please keep in mind that our Care team aims to respond to requests for support within 2 business days. Our top priority is creating a safe, fun, friendly and helpful atmosphere for all of our members. A few quick reminders for all:

• Please remain respectful to other community members in all interactions.
• Refrain from posting any personal information (including emails and phone numbers) for your own safety and security.
• Ibotta staff and Moderators do actively monitor the Community, and we value the feedback from you all! We will always do our best to assist wherever possible, but the best way to resolve any issues you are experiencing with your Ibotta account is to contact our Care Team through the Help Center.

[nicja90]

@LaraL can u plz help me asap!!! They said they unlocked my account n I can’t withdrawls still n no one is answering me now!! I need the funds to get to work to get gas plz 

[mmoore01]

@nicja90 

@LaraL is no longer with Ibotta.

Maybe @ShelbyS or @BrookeA might be able to answer your questions, but they can't fix issues with your account.  It can take a few days to unlock your account.

I would recommend you give Ibotta Care 3-5 days to unlock your account.  I would find your original request and let them know that your account is still locked.

To see your request, select the icon at the top of the Home page of the app.  Then select Profile, then Help.  Select Visit the Help Center.  At the top right of the screen, select the grey circle, then My Support Tickets. 

Hope this helps.

[Angel75]

Does it happen everytime I try withdrawaling? It has me both times I tried

[Teeare1]

Since before Christmas, I have been unable to withdraw earnings to purchase gift cards.  Howeve, I can transfer my earnings to my bank account. 

[S_W]

Laura, hello I have been trying since Saturday to withdraw my earnings to PayPal ( my bank isnt listed). I keep getting messages saying temporarily blocked. I have submitted two tickets the first told me something about referrals- my last referrals were in dec. the second ticket- i haven't even received a response. I have been an ibotta member for many years so I do not understand what is wrong. I needed these funds to use this week.  for a bday. If i cannot get the PayPal and since i cannot link my credit union, i want to get gas but you cannot use gift cards on gas. Therefore it is useless. Please let me know if there is a number to call today to unlock my temporary block. These items were purchased on saturday. 

[S_W]

well never mind. For some reason they deactivated my account when I did nothing wrong. 

[mmoore01]

@S_W 

There are a number of reasons why Ibotta can block you account or deactivate it.  If you feel you did nothing wrong, then you should fight it.  

Here is a Help Article from Ibotta that might help you:

https://help.ibotta.com/hc/en-us/articles/223605227-Why-has-my-account-been-deactivated-

Be aware that the article above says "or more than two accounts on a single device."  This seems to allow up to two accounts on a device, but they will deactivate your account if your device has TWO or more accounts on the same device.  

The Ibotta Community is made up of Ibotta users like you.  We can't fix anything.

By the way, Lara is no longer with Ibotta.  Try @ShelbyS  by using an "@" before her ID